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Customer Service Department

Job Posting Title:

HELPDESK
Experience: Diploma or related field of study with 1-2 years in the service desk / call centre environment, preferably within the financial services industry.
Requirements:
  • Good experience and strong in people management skills.
  • Good in spoken & written English with excellent interpersonal and communication skills.
  • Ability to work in a team, manage deadlines and work under pressure.
  • To provide on-line support through voice, e-mail & remote support to our clients.
  • Conduct troubleshooting, maintaining accurate call logging and tracking into helpdesk database.
  • To handle all escalation issues effectively & ensure agreed Service Levels are consistently met.
  • To ensure processes & procedures are consistently followed & produce service desk reports.

 

Interested candidates are invited to mail / email / fax their application complete with comprehensive resume  with detailed working experience, current and expected salary and a recent passport-sized photograph (n.r.) to the following:

MAIL :
Lot 5.01, Level 5, KPMG Tower,
No. 8, First Avenue,
Persiaran Bandar Utama, Bandar Utama,
47800 Petaling Jaya, Selangor Darul Ehsan
www.myeg.com.my

E-MAIL :
 hr@myeg.com.my

FAX :
03-7801 8889
 

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