e-Insolvency

General Information

1. What is Jabatan Insolvensi Malaysia?
2. How does MyEG Services assist MdI?
3. Is the data provided accurate?
4. Can I make a search on Foreigners without any passport but using their local Identification Card as their official identification?
5. When can I collect the result?
6. Where is the nearest MdI branch?

Using MyEG’s eInsolvency Search Enquiry

7. How do I get started to use eInsolvency Search?
8. Which field do I have to key in?
9. Why does when I press “Back” button all data disappear?
10. Can I make multiple searches in a single payment transaction?

Payment

11. What are the types of payment available?
12. I am making payment for this service but something goes wrong…
13. What happens if the payment transaction is unsuccessful but my funds are deducted?
14. How do I report a problem?

Printing

15. I have come to the Search Result Summary Page, what should I do next?
16. I did not see any search result being displayed although I have made my payment successfully. What should I do?

Troubleshooting

17. Why does the page come out blank?
18. Why is the web site load very slow?
19. Why do I get an error message "Connection is closed by server" during the transaction?
20. Why do I get the message Page Expired?
21. How to check whether the payment amount is deducted from my Prepaid Web Account?
22. How to check the transaction history from your Credit Card transactions?

General Information

1. What is Jabatan Insolvensi Malaysia?
Jabatan Insolvensi Malaysia (MdI) is a government body under the supervision of Bahagian Hal Ehwal Undang-Undang, Jabatan Perdana Menteri which acts as a reference point in administering and handling bankruptcy cases in Malaysia. For more information please refer to this website: www.bheuu.gov.my

2. How does MyEG Services assist MdI?
MyEG Services provides the facility which is a payable service that enables the public to identify the bankruptcy status of individuals and liquidation status of companies. The search results can be obtained immediately once the transaction is completed.

3. Is the data provided accurate?
The bankruptcy and liquidation search results are being channeled directly from Jabatan Insolvensi Malaysia. The results displayed on myEG’s website are based on the current status at Jabatan Insolvensi Malaysia during the time of the request.

4. Can I make a search on Foreigners without any passport but using their local Identification Card as their official identification?
No, they are required to have a passport as their identification. Every Foreigner that come in contact with Malaysian business deals need to own their International Identification.

5. When can I collect the result?
The Copy of Certificate will be issued by Jabatan Insolvensi Malaysia in 7 working days. This means the documents will be available within two weeks. Example: If the search is conducted on Monday, the certificate will be available on next week’s Tuesday.

6. Where is the nearest MdI branch?
Please refer to the list of branches located at: www.insolvensi.gov.my

Using MyEG’s eInsolvency Search Enquiry

7. How do I get started to use eInsolvency Search?

• Visit www.myeg.com.my to start the process
• Please register with the website if you are a first time user
• Login with your username and password
• Navigate the top menu by clicking eServices > eInsolvensi
• You have reached the front page for eInsolvensi

8. Which field do I have to key in?

• Applicant Information Page –Fill in all your information as the Requester for insolvency search • Individual Enquiry Form – Fill all the relevant information for the names you wanted to enquire their bankruptcy status. Please note if the person has the Old IC and New IC Numbers, these information ARE required to be keyed in.
• Company Enquiry Form – Please fill all the company name(s) AND the company registration number.

9. Why does when I press “Back” button all data disappear?
You may have clicked on the BACK, FORWARD or REFRESH button in the middle of the transaction. Just follow the instruction as given on the page or redo the transaction.

10. Can I make multiple searches in a single payment transaction?
Yes, you can make multiple searches in a single payment transaction. However, do take note there is a limit of 10 to the total number of search results that can be retrieved in a single payment transaction.

Payment

11. What are the types of payment available?
Currently, there are 2 types of payment available for this service

1. E-cash (MyEG prepaid account)
2. Credit card

12. I am making payment for this service but something goes wrong…

(For Prepaid Service)
What should I do when my money has been deducted and I don’t get any result?

• If your payment failed and you are not sure whether the payment amount has been deducted from your
• Prepaid Account, DO NOT proceed immediately to do another search.
• You should always check your Prepaid Account transaction details like the balance amount.
• Please read the section on "How to check whether the payment amount is deducted from my Prepaid Account?" at the end of this FAQ.

I have some money in my account but I can’t do any search enquiries, what should I do?
If the minimum balance is less than RM 10.00, please do a top up to your account to remain active and to conduct new search enquiries.

(For Credit Card Service)
What should I do if my payment failed in the midst of transaction?
There are a few possibilities if your payment is rejected. Depending on the normal situations, the problem may occur on the following:

1. Credit card
   Payment can be rejected due to your credit card status which you need to refer to your credit card bank centre to ensure it is acceptable.
2. System error - Intermittent
   Sometimes the system is at fault due to disruption of network or the entire system. If this occurs, please try the renewal process again.

13. What happens if the payment transaction is unsuccessful but my funds are deducted?

Please contact MyEG’s helpdesk during office hours at 03-7801 8888 with the following information for further investigation:

• Name
• Contact No.
• Date/Time of Payment Submission
• Amount deducted
• Online Receipt and Acknowledgement Page (if any)
• Credit Card Statement (if payment is via Credit Card)

14. How do I report a problem?
You may contact MyEG’s helpdesk during office hours at 03-7801 8888 or email to help@myeg.com.my

Printing

15. I have come to the Search Result Summary Page, what should I do next?
You need to print your Transaction Receipt and all the Search Results displayed.

Printing the Receipt

• Please click the Receipt button located at the bottom right of this page.
• A new window will appear with the summary of your search enquiry
• Click print on this page to print your receipt
• Once you have printed the receipt, close this window.
• You will come back to the Search Result Summary Page

Printing the Search Results

• Click on each name that you just made the enquiry search.
• A new window will appear with the details of your search enquiry
• Click print on this page to print your search results
• Once you have printed the search results, close this window.
• You will come to the Search Result Summary Page again
• Repeat these steps until you have printed ALL the names on the Search Result Page

16. I did not see any search result being displayed although I have made my payment successfully. What should I do?

• Your search request most probably has gone into the system. Every successful transaction requested is represented by a Reference Number.
• lease read the section on "How to check whether the payment amount is deducted from my Prepaid Account?" at the end of this FAQ to obtain this reference number
• Please contact MyEG’s helpdesk during office hours at 03-7801 8888 and quote the Reference Number.

Troubleshooting

17. Why does the page come out blank?
Thus is due to system intermittence error. Sometimes the system is at fault due to disruption of network or the entire system. If this occurs, please contact MyEG’s helpdesk during office hours at 03-7801 8888 for assistance.

18. Why is the web site load very slow?
Sometimes the system is at fault due to heavy loads of internet traffic on the network or the entire system. If this occurs, please try the renewal process again.

NOTE: Users are advised to use broadband connection for this service to avoid downtime

19. Why do I get an error message "Connection is closed by server" during the transaction?

• Note: Solution applies to any other possible errors that may be encountered during the transaction.
• There may be some problems with the payment transaction (e.g. MyEG Server may be down). Please close the browser and try again later. If the problem persists, please contact MyEG’s helpdesk during office hours at 03-7801 8888 for assistance.

20. Why do I get the message Page Expired?
You may have clicked on the BACK, FORWARD or REFRESH button in the middle of the transaction or you leave the results page unattended for a long time. Just follow the instruction as given on the page or redo the transaction.

21. How to check whether the payment amount is deducted from my Prepaid Web Account?

1. Go to myEG’s eInsolvensi Frontpage.
2. Enter your account number in the box provided.
3. Click on the [View Transaction] link
4. A new pop-up window will appear.
5. Enter 2 (two) dates in the search field by clicking the Calendar icon and selecting the desired dates.
6. If you want to view the transactions made on a particular date, select the same date in both calendars.
7. Click on the [Submit] button to continue.
8. You will be able to see all the transactions within the duration specified through your Prepaid Web Account. An example as follows:
9. You can also print the transaction receipts by clicking on the corresponding Request ID for your record. Your current account balance is shown in the right most column of the last recorded transaction.

22. How to check the transaction history from your Credit Card transactions?

1. From myEG’s eInsolvensi Frontpage, click on the [View transaction history for payment via Credit Card] link
2. A new pop-up window will appear.
   
3. For security reasons, please enter your password again for validation in the box provided.
4. Enter 2 (two) dates in the search field by clicking the Calendar icon and selecting the desired dates.
5. If you want to view the transactions made on a particular date, select the same date in both calendars.
6. Click on the [Submit] button to continue.
7. You will be able to see all the transactions within the duration specified through your user ID. An example as follows:
8. You can also print the transaction receipts by clicking on the corresponding Request ID for your record. Your total amount for the transaction is shown in the right most column of the recorded transaction.