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Auto Insurance and Road Tax Renewal

1. Who is MyEG Services Berhad?
2. How do I renew my insurance and road tax with MyEG?
3. How will you obtain details of my vehicle and insurance if insufficient information is provided during my transaction?
4. Do I need to print my Registration Card?
5. I heard MyEG is giving discounts for Insurance and Road Tax of 30%!!!
6. Who can use this service?
7. What are the benefits of renewing my road tax at MyEG?
8. Is it safe to renew my road tax online?
9. What kind of vehicles can I renew for the online Road Tax service?
10. How do I ensure that my transaction will be successful?
11. What are the types of payment options available?
12. Can I renew my road tax if I have outstanding traffic summonses?
13. Can I settle my traffic summonses online?
14. How will I receive my road tax after I have completed my payment?
15. Can I renew more than one road tax at a time?
16. Where can I view my payment transactions?
17. What type of charges are involved for online road tax renewal?
18. What happens if my payment is rejected?
19. Will I get a receipt upon payment?
20. Who can I contact for assistance?
21. Is this service available all the time?
22. Why do I get Error "Tiada Rekod Ins yang sah"?
23. How do I go about making a claim on damages?
24. If my car is stolen, do I get my full insured sum?
25. Do you provide a replacement car while my car is in the workshop?
26. What is Excess?


1. Who is MyEG Services Berhad?
MyEG was appointed by the Government of Malaysia to promote online Government services. Key services available today are:

  • JPJ - CDL renewal / Road Tax Renewal (and Insurance) / JPJ Summons / Ownership Transfer.
  • PDRM - Inquiry and Payment of Summons.
  • Malaysian Department of Insolvensy - Bankruptcy & Liquidation Search.
  • DBKL - Assessment and Compound Inquiry and Payment.
  • JPN - myKad Replacement Services
  • Tenaga Nasional - Bill Inquiry and Payment
  • Telekom Malaysia - Bill Inquiry and Payment
  • Jabatan Imigresen Malaysia - Renewal of Foreign Worker Permit - Maid

2. How do I renew my insurance and road tax with MyEG?
Easy! Just call 03-7801 8888 and we will assist you. You only need to tell us:

  • Vehicle Registration No and IC
  • Type of vehicle
  • CC - Engine Capacity
  • Year of Manufacture
  • Sum insured
  • Windscreen (Optional)

We will then send you an email with the amount for Insurance and Road Tax. If satisfied, just click the "Proceed to Pay" button and we will deliver your Road Tax within the next working day.

The service is also available on MyEG's main page portal. This service requires you to register or sign in at the website.


3. How will you obtain details of my vehicle and insurance if insufficient information is provided during my transaction?
We will verify all information with JPJ, if the details are incomplete, we will call you back to get the missing details and complete the transaction.


4. Do I need to print my Registration Card?
With MyEG, you are no longer required to have the RC to be printed. If needed (maybe because of claims), you can call us at 03-7801 8888, we will assist you to get it printed. Otherwise, you may just continue to renew online again the following year.


5. I heard MyEG is giving discounts for Insurance and Road Tax of 30%!!!
Yes, you are right. MyEG has the most attractive package. Call us at 03-7801 8888 to know more on how to gain these advantages, which are:

  • UP to 30% discounts of your Road Tax.
  • We also deliver the road tax to your house, FOC.

6. Who can use this service?
Anyone who has a Malaysian registered vehicle with JPJ is eligible to use this service.


7. What are the benefits of renewing my road tax at MyEG?

  • The advantage of having online road tax renewal is as long as you have access to the internet; you may log on to MyEG's website and complete your renewal comfortably at home or at the office. This service is hassle free, time saving, cost effective and accessible at any time. You can also choose the road tax to be delivered to you.
  • Furthermore, you are not required to use your Registration Card to complete the renewal process.

8. Is it safe to renew my road tax online?
Yes, it is safe and secure. The online Road Tax Renewal through MyEG Services Berhad's website has been audited, verified and approved by Jabatan Pengangkutan Jalan and the Malaysian Government. The Government has given the mandate to MyEG Services to provide the online renewal services.


9. What kind of vehicles can I renew for the online Road Tax service?
Currently we offer renewal services for either petrol, diesel or bio-diesel fuel based vehicles registered under PRIVATE usage only.(Renewals for Motorcycles, Hybrid cars and NGV is not available online presently)


10. How do I ensure that my transaction will be successful?
Every successful transaction will be issued with e-Services receipt. If there are any matters or doubts about this service, you may contact our officers for assistance at 03-7801 8888.


11. What are the types of payment options available?
There are 2 types of payment options available for this service:

  • Credit card – Visa or Mastercard which is locally issued in Malaysia
  • Online Banking - a direct access from our website to your bank for the online transaction.

12. Can I renew my road tax if I have outstanding traffic summonses?
During the renewal process, Jabatan Pengangkutan Jalan online service will check any outstanding summons and blacklist records at both JPJ and PDRM database systems. In order to proceed with this renewal, it is necessary for you to make payment for all your outstanding traffic offences recorded.


13. Can I settle my traffic summonses online?
Yes. Upon receiving information your renewal will be rejected in the event of outstanding summons, you may log on to MyEG PDRM services to make payments for the traffic offences first, before proceeding with your road tax renewal.
If there are summonses that have been issued with a "Warrant Date Expired", you need to proceed to the nearest Traffic Police counter to clear the summons. Once all outstanding summonses are resolved, you may continue with the renewal process.


14. How will I receive my road tax after I have completed my payment?

  • We will deliver to your doorstep with delivery charges levied as follows:

    Klang Valley : RM6.00 (2 working days)
    Peninsular Malaysia : RM8.00 (with 2-3 working days)
    Sabah & Sarawak : RM10.00 (within 5 working days)
    Express delivery (within Klang Valley) : RM20 (within 6hrs) *T&C apply
     
  • Biometrics thumbprint will be conducted upon ALL DELIVERIES by MyEG Services Logistics Officers to verify and record the details of the person receiving the road tax.
     
  • In the event the MyKAD is faulty or cannot be read, our Logistics Officers will take a snapshot of the MyKAD to ensure there is no dispute on who accepts the road tax.

Please be assured the photo of your MyKAD will not be used for any other purpose besides this verification.


15. Can I renew more than one road tax application at a time?
Yes, you can renew more than one road tax on behalf of others provided one renewal is done at a time.


16. Where can I view my payment transactions?
Currently your payment transaction is printed on the receipt after your renewal is completed. You can also view your previous transactions through the transaction history link at the Road Tax page form.


17. What type of charges are involved for online road tax renewal?
The charges involved will be for application (Road Tax fee) charges, convenience fees and delivery charges.


18. What happens if my payment is rejected?

There are a few possibilities if your payment is rejected. Depending on the exact situation, the problem may occur as a result of the following:

  • Credit card - Due to your credit card status which you need to refer to your credit card bank centre to ensure it is acceptable.
  • Intermittent System Interruptions - Sometimes the system is at fault due to disruption of network or the entire system. If this occurs, please try the renewal process again.

19. Will I get a receipt upon payment?
Yes. Every successful transaction will be issued an e-Services receipt for reference. Please keep this receipt for future references.


20. Who can I contact for assistance?
You may call the following numbers from Mon-Fri between 9.00am to 6.00pm. Customer Service - 03-7801 8888 (Road Tax and Insurance Renewals)


21. Is this service available all the time?
Yes, this internet based service is available 24 hours daily.


22. Why do I get Error "Tiada Rekod Insurans yang sah"?
Typically, there is no valid insurance coverage for the period chosen for Road Tax renewal.

Example : Transaction Date : 25/08/08    R/T Exp : 06-09-2008    Ins : 07-09-2008 till 06-09-2009

The above transaction failed because there is no insurance coverage at present. You could have bought over this car and the previous owner may have cancelled the insurance. Even though R/T expires in the future, there is no insurance coverage. Solution: either by reinstating the insurance coverage till the present road tax expiry or cancel the new insurance and start from current date in order to be able to renew road tax as well as car is insured.


23. How do I go about making a claim on damages?

  • Maybank Etiqa - Call Claim Assist at 1-300-88-1007 for assistance.
  • RHB Insurance Helpline - Call 1-300-88-0881 for assistance.
  • MAA Takaful - call 03-76283773 for assistance.
  • MAA Takaful Towing Service numbers:
        - 2011 policy issued : 1-300-88-6222 / 03-92362000.
        - 2012 policy issued : 03-76283773 / 03-78415660.
  • Kurnia Insurans - call 1800-88-3833 for assistance
  • Chartis Insurance – call 1 300 883 933 / 03-76283660 – 24 hours daily

24. If my car is stolen, do I get my full insured sum?
Claims will be based on the present market value of the vehicle. Therefore we recommend that your car is insured based on the current fair market value.


25. Do you provide a replacement car while my car is in workshop?
Loss of Use claim only applied for 3rd Party Claim. Most Insurance companies do not practice replacement cars but on their discretion may give cash on this particular claim.
Knock for Knock means that claims against the insured vehicle owner's negligence, will have no replacement car.


26. What is Excess?
Excess is the amount that the insured needs to pay, normally calculated at 1% of sum insured.

For example, Sum insured is RM50,000. Excess is RM500. If there is a claim of RM10,000; the insurance Company will pay RM9,500 and the insured pays the difference of RM500.

 

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Phone: 03-7801 8888
Fax: 03-7801 8889
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