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Online Top up Services

1) Why do I need to open a personal account to use the service when I already have a company account to do so?
2) Who should I appoint to be in charge of my account?
3) If the person in charge has left the company, how can I continue to use the service?
4) My company's office is based in overseas. It is quite difficult to get approval to register a new personal account. How can I use this service?
5) What are the additional charges incurred if I intend to proceed with this new service?
6) Is the transfer via FPX secured?
7) Do I need to open a personal account with the same bank or a different bank?
8) What are the terms of payment (i.e. end of each month or daily upon one search, one payment basis?)
9) I have activated my personal account, do I need to fill another form to inform MyEG which company I represent or will MyEG recognize my name and the Company with whom I am attached via my personal details?
10) What is the best way to transfer payment to your company using this online service? (i.e. one lump sum amount or follow the billing charges)
11) How long does the process take in order to view my new balance?
12) How will I know that the money has been successfully transferred?
13) Will there be any billing or a receipt regarding the search fees that has been transacted?
14) Is there any transaction history for this top up service? I cannot trace it at MyEG's website.
15) How about the balance remaining in my previous account? Can it still be used?
16) I am unable to search the top up process at the webpage. Where can I add on the top up?


1) Why do I need to open a personal account to use the service when I already have a company account to do so?
Currently, the Financial Process Exchange (FPX) model used for the online top up can only accept payment from personal account. However, we are upgrading the system to accept payment from corporate account as well.


2) Who should I appoint to be in charge of my account?
The nomination of person in charge should be at your discretion. However, we do suggest proper controls are put in place to monitor this account. Reports should be printed daily. The balance in your account should be maintained to ensure there is sufficient fund for the next transaction.


3) If the person in charge has left the company, how can I continue to use the service?
We suggest that the account be opened under the following persons:

  • Sole proprietorship – Owner
  • Partnership – Partner
  • Sdn Bhd – Director

As such, any staff turnover will not affect the operations of this service. Nevertheless, the password must be changed periodically and immediately following the resignation of the person in charge.


4) My company's office is based in overseas. It is quite difficult to get approval to register a new personal account. How can I use this service?
You can get the person in charge at your local corporate office to top up the account and submit a reimbursement claim.


5) What are the additional charges incurred if I intend to proceed with this new service?
There are no additional charges involved.


6) Is the transfer via FPX secured?
Yes, it is safe and secure. The transfer via FPX uses authentication and certification to ensure transaction is secured. Supported by the local financial institutions, FPX is operated by FPX Payment Gateway Sdn Bhd, a subsidiary company of Malaysian Electronic Payment System (1997) Sdn Bhd (MEPS).


7) Do I need to open a personal account with the same bank or a different bank?
You can open an account with any of the following banks on the panel for FPX:

  • Malayan Banking Berhad (Maybank)
  • CIMB Bank Berhad
  • Hong Leong Bank Berhad
  • Bank Islam Malaysia Berhad
  • Public Bank Berhad

8) What are the terms of payment (i.e. end of each month or daily upon one search, one payment basis?)
It is similar to the current system i.e. as long as there are sufficient credit in the prepaid account, you can utilize for the transactions. Once the credit finishes, you are required to top up via online using an individual account to pay via FPX.


9) I have activated my personal account, do I need to fill another form to inform MyEG which company I represent or will MyEG recognize my name and the Company with whom I am attached via my personal details?
No other form is required. When you use the online top up system, your payment will be automatically recognized and updated into the prepaid account. However you need your user ID and your prepaid account number to proceed with the online top up.


10) What is the best way to transfer payment to your company using this online service? (i.e. one lump sum amount or follow the billing charges)
You can choose to top up based on lump sum or you can top up based on the billing charges. With this new system, the top up (either the timing or the amount) is at the convenience of the customer.


11) How long does the process take in order to view my new balance?
Upon successful payment, the online top up is immediate. You can then proceed with your online transactions.


12) How will I know that the money has been successfully transferred?
You can check from the online banking platform to ensure that the payment has been successfully debited. You can then check the transaction report to ensure the amount paid was successfully top up. Receipts will also be issued from FPX and MYEG.


13) Will there be any billing or a receipt regarding the search fees that has been transacted?
For every transaction, there will be a receipt which you can print for your record. You can also print the detailed transaction report which shows the history of transaction and top up for your account. This report can be viewed at the start of the insolvency page.


14) Is there any transaction history for this top up service? I cannot trace it at MyEG's website.
You can view the transaction history from the transaction report available to you. This report can only be viewed once you have logged into MyEG's website.


15) How about the balance remaining in my previous account? Can it still be used?
All information of your online prepaid account will remain the same. You can log in and use your account as normal. We are only changing the top up procedure. With this new system, you can top up your prepaid account at your convenience and you do not need to fax any document/bank-in slip to us.


16) I am unable to search the top up process at the webpage. Where can I add on the top up?
The top up link will be available on the main page under "Top up Prepaid Account". This link is available from 1st January 2010.

 

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