National Registration Department
The services are offered to all Malaysian citizens who already own a MyKad.
The services are not applicable for non-citizens, citizens without a MyKad (old IC holder), loss of MyKad more than one time, and MyKad replacement due to Rule 18 (citizens who did not change their MyKad after 18 years of age).
Replacement Services available in this MyEG portal are :
Damaged card/Chip replacement
Request for replacement can be made if the card is physically damaged or the chip is unreadable during the verification process by the agency throughout any transactions.
Request for normal replacement can be made to upgrade MyKad chip from 32K/64K to 80K. This chip upgrade is to support new applications available. (e.g. the new application developed for government agencies such as FAMA, DOSH, JPA, DOF).
Loss of MyKad replacement
Replacement for loss of MyKad: Must not exceed maximum 5 times reported lost cases only. A compound will be charged for lost cases. Appeals can only be made at JPN office.
Applicants are advised to make an official police report for the issuance of temporary identification document - for any official use - by any JPN branches.
Collection of new MyKad
MyEG Services does not deliver your MyKad. You may check your application status on JPN's website to clarify the status of your application. Once the new MyKad is ready, you have to personally proceed to the counter as chosen during application to collect and verify your thumbprint. You need to bring your MyEG’s JPN receipt together with your old MyKad or Temporary Identity Document (KPPK09) during collection.
MyKad Application Process
For collection chosen at JPN Putrajaya office, your card will be ready within a 24-hour working day. Example: If you apply on Friday, your card will be ready on Saturday (Note: JPN HQ and State offices operate 7 days a week, except on public holidays).
For collection chosen at any JPN offices in Peninsular Malaysia (except Putrajaya), your card will be ready for collection in 10 working days.
For collection chosen at any JPN offices in East Malaysia, your card will be ready for collection in 30 working days.